Refund & Return Policy
At The Grill Buddy Shop, we take order issues seriously. If your order is lost, arrives damaged, or you receive the wrong item, we will review your case and provide a resolution based on the policy below.
Approved claims are primarily resolved with store credit. This allows for the fastest resolution and can be used on any future order. Depending on the situation, we may offer a replacement or refund at our discretion.
For delivery-related issues, you must contact us within 5 days of your order being marked as delivered.
1. Lost in transit
If tracking confirms the package is lost, we may issue store credit, send a replacement, or approve a refund after review.
2. Damaged or incorrect item
If your item arrives damaged or incorrect, contact us within 5 days of delivery with proof. Approved claims are typically resolved with store credit or a replacement.
3. Marked delivered but not received
If tracking shows delivered but you did not receive your order, you must first contact your local carrier and request a delivery investigation. After that, email us and we will review your case. Approved claims are typically resolved with store credit.
4. No tracking updates for 30 days
If your tracking has not updated for 30 days, contact us and we will investigate. Approved cases are typically resolved with store credit or a replacement.
Orders that cannot be delivered due to incorrect or incomplete shipping information provided at checkout are not eligible for store credit, replacement, or refund. This includes missing apartment numbers, incorrect addresses, or invalid contact details.
In these cases, you must contact the carrier directly to arrange redelivery. Any additional fees charged by the carrier are the responsibility of the customer.
Due to product use and safety reasons, we do not accept returns on opened or used items. If your order arrives damaged or incorrect, contact us within the timeframe above so we can assist.
- Your order number and email used at checkout
- Clear photos or video of the item and packaging for damage claims
- Photo of what you received for incorrect item claims
- Any notes or reference number from the carrier for delivery issues
Email: thegrillbuddyshop@gmail.com
If additional information is requested, please respond within 2 business days so we can continue reviewing your case.
Store credit will be issued to your account or provided as a code. It can be used on any future purchase and does not expire unless stated otherwise.
If a refund is approved, it will be returned to the original payment method. Processing times vary by provider and may take several business days to appear.
If a replacement is approved, it will be processed as quickly as possible. Shipping methods may vary. Tracking will be provided once dispatched.
The Grill Buddy Shop reserves the right to update this policy at any time. Please review this page periodically for the latest information.